WHY
US
WHY PLUSCLEANING
PlusCleaning has a rigorous training and recruitment process to
ensure we have world-class professional and experienced staff looking after the needs of our clients.
Our insurance policy covers all our staff members, and we keep their background checks up to date.
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During our recruitment procedure, PlusCleaning seeks dynamic, passionate, client-focused staff who can provide high standard customer services.
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Our recruitment process covers:
Highly Qualified and Reliable Staff
EXPERIENCE
We assess potential staff for their suitability to our customer's needs and their customised cleaning program. This involves an assessment of their skills, knowledge and qualifications.
VISA STATUS
We make sure that all our staff have the right to work in Australia legally. We closely monitor their visa status to guarantee that any potential changes do not disrupt the quality of our services.
BACKGROUND CHECKS
We request and file our staff National Policy Check, Identity/work right check, employee reference check, and Skills, experience and qualification validations.
ACCESSIBILITY TO WORKSITE
We verify that all our staff do not face any transport limitations and have the means to commute to our client's sites.
OUR APPROACH
Customised
cleaning solution
We have a customised client approach in which we designed a service plan that meets our client's needs and specifications. We aim to provide a cost-effective, reliable cleaning service with high-quality standards.
Our customer-oriented approach established in our vision and values drives us to listen to and understand our clients' requirements to create a cleaning program that best meets their needs.
Our highly experienced staff has the expertise and skills to deliver cleaning services and customise them to our clients' specifications.
OUR WORK ENVIRONMENT
Commitment to fair work
practices
In PlusCleaning Services, we are passionate about our people and firmly believe our staff are our main assets and strengths.
PlusCleaning Services is committed to providing a fair, safe and friendly work environment to all our employees. Our business practice reflects the most up to date Fair Work legislation, and we comply with all our obligations and principles under the Fair Work Act.
Our dedication to protecting the welfare of our employees also protects our clients' reputation and avoid any potential issue with Fair Work Ombudsman.
High-Performance Cleaning Products
We only use high-performance cleaning products certified by the OH&S and comply with AS/NZS ISO 9001 "Quality Management Systems – Requirements" conditions. Our products are specially formulated for aged care, carpet cleaning, education, floor sealing, food processing, healthcare, housekeeping, hospitality, industrial, transport and vehicle cleaning.
We use a colour coding cleaning system that helps to reduce the risk of cross-contamination, makes compliance easy, includes pre-labelled dispenser bottles and makes training new staff easier.
The list below shows the product category that we currently use:
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All-Purpose & Floor cleaners.
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Glass & Window cleaners.
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Spray & Wipe cleaners.
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Carpet & Spot cleaner.
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Disinfectant & Antibacterial detergents.
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Toilet & Bathroom cleaner.
Our products come with a complete package of educational material, including safety data sheets, product information sheets and risk assessment sheets.
Quality Assurance System & Service
PlusCleaning Services counts with an established quality management system to monitor the quality of our work consistently. In addition, we leverage technology to empower our team to work more efficiently and to monitor and track quality. Our Janitorial system provides:
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Clear Cleaning in instructions to the client's specification in both English and the staff's native language. PlusCleaning supervisor might include photos or videos to provide visual directions if required.
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Enable a better communication channel between the client and the Pluscleaning team, allowing the client to provide additional instructions and/or pictures of the issues. In addition, Pluscleaning team members have immediate access to the client request improving the turnaround time. Finally, the client can track progress and provide feedback on the outcome.
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Regular automated inspection reports shared with the client by email. This includes a problem reporting section with any maintenance issue identified by the PlusCleaing team.
Response and Rectification
PlusCleaning Supervisors are available during working hours and are the first point of contact should any quality of service issue arise. We register all complaints and close them only upon our client’s confirmation that the rectification is satisfactory. Our Complaints register is employed in our monthly meeting as a means of improving our services.